Prepaid Voucher Alert

An acquaintance of mine who runs a shop in a busy, middle-class business district and sells a host of telecommunication services (PCO, pre-paid cards for cellular, WLL and Internet services) told me how he was robbed of a few thousand rupees recently by someone who bought a good number of Rs 300 prepaid cellular service vouchers from him only to return the same within 30 minutes for some compelling reason.

This friend of mine trusted the guy and gave him the money back. Later in the day, when some other customers bought those cards, it was revealed that the cards were already consumed up and my friend ended up loosing his hard earned money.

Apparently this means that some sort of reading means have been discovered by the ever creative community of ours (of course the creativity seems to work in the negative direction) which can read the codes of concealed voucher codes. It seems intelligent now either not to purchase any high value pre-paid cards or limit the purchases from a place where you have some affinity.

An obvious second choice now seems to be the balance transfer facility (affectionately called ‘easyload’) from the cell phone shops mushroomed in every corner of the city. However, as reported earlier, there are problems with these easyload shopping that includes profiles of women who come for getting the balance loaded in their cell phones being ’sold’ to the degenerated, mastee-obsessed ‘youth’ by these easyload shop keepers. Talk about ‘value added services’.

Food is the new Oil

In a world where oil is the new gold and food is the new oil, Shaikh Nahyan of Abu Dhabi group who has recently received the ‘Largest foreign investor of Pakistan’ award from the privatization ministry of Pakistan is now eying the agriculture sector of Pakistan. Here is what he had to say about opportunity in the agriculture sector in Pakistan.

Addressing the forum, Shaikh Nahyan said agriculture is crucial to Pakistan’s economic prosperity. “Investment opportunities in agriculture sector are attractive. I encourage all potential investors to take a long-term view of Pakistan’s economy as one of the emerging markets of the world — a market where astute investors should want to establish and sustain a long-term presence.”

p.s: My grocery store bill just nodded in agreement with the Shaikh when the price of a 5 kg rice bag took a straight jump of Rs 100 from Rs 375 to Rs 475.

TeleCON 2008

Global TeleCON 2008 was held in Karachi on 29th and 30th April 2008 at Sheraton Hotel, Karachi. The conference was organized by Shamrock Conferences and was sponsored by the cellular and other telecommunication companies. It was a two days event with a dinner and cultural evening at the end of Day 1. Here are my personal observations of the event and round up of the presentations and talks I attended.

Disclaimer: My employer was the one of the main sponsors of the event. I was able to attend Day 1 of the event only and missed the Day 2. Views expressed here are my own and not of my employer.

My experience for Day 1 was mixed. Some presentations were really good and thought provoking like the one given by Dr Amir Mateen of Cisco Systems Pakistan where he talked about how great the broadband vacuum is in Pakistan and how unprepared the local contents are and that in the absence of structured local contents, people will make up their own contents (read social networks) and in doing so, there is a real danger of a whole new generation getting carried away in the roman Urdu flood and how this threatens the Urdu script and the associated heritage.

Sajjad Haider, Director Networks, Ericsson’s presentation later in the day was also great where he detailed case studies in which operators’ business cases that were negative turned positive due to better power management in terms of turning off RF carriers during low-traffic hours, turning to solar energy etc. In the backdrop of the current energy crisis, it made an absolutely interesting listening.

Mr. Mudassir Hussain, Director Telecommunication Wireless, MoITT’s presentation was a demonstration of HATR - Human Assisted Text Readout technology. :)

Presentations by both Mr. Zouhair A. Khaliq, President & CEO, Mobilink and Mr. Hasnat Masood, Director Corp. Communications, Telenor were disappointing. At least from Zouhair sb, I was expecting a ‘talk’ instead of a corporate brochure readout. Babar has hit the bull’s eye when he wondered if these were self-promotion activities. When an event is named as ‘Congress’, it makes all sense to put aside the bragging and talk about technology, trends and issues. You get your subtle publicity for your company anyway but why poison your neutral views with the unnecessary logo banging? Telenor presentation was done on a black background with dark blue colored fonts which were unreadable to the audience and required the presenter to read it out for them.

Presentation by Mr Adnan Asdar of Multinet was probably not very well delivered due to it getting fast-forwarded / short time but it talked about the whole telecoms infrastructure industry of Pakistan and it openly showed achievements and landmarks of all of its competitors. It was nice to see images of competitors landmarks, maps with due credits provided appear on the screen.

My favorite presentation of the day was by Mr. Furqan Qureshi, General Manager, Wateen Telecom . Though it was not immune from the ’self promotion’ virus that was making rounds that day in the ‘congress’, he was probably the best presenter in terms of delivering the contents to the audience and knowing what was going on his slides when. He talked about how Wateen is going to Mars to reach their customers and how ‘every morning the CEO and nine of his close associates go thru the emails and telephone calls’ to fix customer issues. He also announced that Wateen has ’stopped charging’ for the full year in advance for its wireless broadband services which are now available on a discounted rate.

The young Mr. Syed Abid Ali, Consultant PTA, Six Sigma gave an intro (with the mandatory Motorolla details!) about the 6 sigma hoopla and its application (and interestingly where not to apply it). He was neutral and that was pretty relieving. During the question break, it was fun to see someone mischievously ask Abid about why Moto is failing these days if it was so good with the six sigma? :)

Mr. Noel Kirkaldy, Reg. Director, Wireless Broadband (ME&A) had an eye-candy presentation and the usual well-delivered presentation (what else do you expect from someone like him). He was smart when he repeatedly played on the theme of Pakistan being the first in the entire world to take up a country-wide Wimax roll-out. He declared LTE as an evolution and Wimax as a revolution much to the subtle nay head moving of Sajjad Haider of Ericsson whose presentation was about how LTE is more likely to fix the economics of future networks.

PTA’s Consultation Paper on NGN

Pakistan Telecommunication Authority has released a ‘consultation paper‘ on its website for public comments. Those who might be short on time to formally comment on the paper can use the comment space here and I will try to incorporate the inputs in my response.

The Tube Trouble and Why its a Good News

The You Tube blocking (orders by PTA to ISPs can be found here) in Pakistan has taken the local blogosphere by the storm - for obvious reason. The news was broken and extensively discussed at various local mailing lists.

The highly sticky video website contributes as much as 1/10th of the entire Internet bandwidth according to some estimates. That’s a crazy big statement.

Every technology blog that has any Pakistani connection has a post about this major disruptive development. While most of the fellows are obviously mad on this blocking, my take is that we might be better off having this issue. The persistent problem (of Internet censorship done the wrong way) is not being intermittently flashed to us any more - instead, this event throws it right into our faces.

That Internet censorship is bad and useless is an established fact but that it happens worldwide in both developing and developed worlds is even more established fact. In the absence of compelling Internet applications in Pakistan, Internet remains the sole killer application for the broadband mass uptake the government appears to be so concerned about.

Hence, given all the boom that Pakistan is experiencing right now (and hopefully after the recent elections results of which have so far pleasantly surprised both Pakistanis and the rest of the world), it is important that we ensure that Internet remains the platform that is relevant to the population and that the Internet consumption keeps an upward consumption trend. The system needs to graduate on this front and move towards improving our infrastructure to be able to keep up with the bare minimum implementations of the various rulings given under the law of the land by the higher courts (which, no doubt, need a big and continuous help that will help them understand the technical intricacies of the cyberspace).

This blockage is huge in terms of impact. Everyone will feel it. From the end users to the media companies and micro content producers to the civil society relying on the powers of You Tube and packet video prevalence, everyone is going to talk about it. Now is the time stop using Cisco ACLs and use layer 4 solutions where the filtering must happen.

I believe this will force the PTA and the government (and the trigger happy PTCL’s PIE) to upgrade their infrastructures so that the delicate balance between civil liberties and our societal sensitivities is well kept.

Broadband Penetration - MoITT, USF @ Work

Universal Service Fund (USF) is the company formed to make use of the USF money that PTA has been generating out of the booming telecoms market of Pakistan. So far, USF has worked towards using its funds for the spread of voice services in the under-served markets of Pakistan. Of late, Ministry of Information Technology & Telecommunication has intended to guide USF to do the same towards increasing broadband penetration too.

USF, after some initial work, has concluded that there are no particular areas that could be defined as ‘under-served’ in terms of Pakistan and rather the entire Pakistan is under-served. USF has now asked MoITT to pass a ‘determination’ towards the same fact allowing USF to utilize the funds anywhere and everywhere in Pakistan.

MoITT has published a 39 page study document on the web which seeks to establish this fact (that the entire Pakistan is under-served in broadband services). A consultation session was held in Islamabad yesterday to discuss this matter with the industry. The proceedings and details of the session are still to come out but here are my initial takes on the document and its contents:

The  major conclusion points of the documents are:

  • Pakistan’s broadband penetration is very low
  • Currently there are around 100K Broadband subscribers which need to be taken to 1.6 million by 2010 (1% of population)
  • This low penetration is earning bad scores for us under the WSIS measuring criteria & there is a strong need to improve the same
  • Three approaches have been suggested for the GoP’s intervention in this ‘dismal’ state of broadband affairs:
    • No intervention - leave it to market; slow broadband growth expected
    • Bundle with Basic Services - only rural areas will benefit; existing broadband provides will loose
    • Tackle issue with a new format - dedicated efforts are expected to yield better results; divided in various phases

The document assumes or maintains that fixed broadband is a dwindling trend and wireless broadband will finally prevail (page 23). While this is true for the last mile domain, the infrastructure is ALWAYS wired (read fiber). The guys at the MoITT need to be pointed to this omission in consideration. Pakistan need to have a good wired infrastructure before we can decide which of the two last miles options (wired or wireless) is good for us.

The study also repeatedly mentions the similarity between low tele-density and low broadband penetration. However, the applications/demand side difference between the two (voice and data) is repeatedly ignored. While it is true that the gap between 2.7% tele-density (from where our telecoms boom started off) and current 50% tele-density was one of the reasons for the boom, it was the application (voice) that was ready to exploit this gap. In the case of broadband, a similar gap exists and this gap is what the study is considering as an opportunity. However, as obvious, the difference between our last success (in cellular voice) and current challenge is that of application - do we have compelling applications that will drive the growth that can ride this gap?

The document also does not considers demand creation at all. While supply end enhancements (by way of USF subsidies towards network deployments etc) are more than welcome, a significant portion of the efforts must go towards demand creation activities. Mandatory use of electronic facilities in the business circles, tax cuts for ISPs interconnecting with each other, financial benefits to private TV channels to host streaming servers inside Pakistan, creation of public/open Internet Exchanges etc are all example of such efforts.

Wateen Competition in Catchup Frenzy

The recent launch of Wateen’s Wimax in Pakistan has put its wireless competition in a catchup frenzy. Reports coming from a number of vendors indicate extensive, short notice meetings that are taking place between providers and vendors and very mature decisions levels. Vendors, who had been chasing the providers for their Wimax platforms but faced an undecided response for quite some time now, are finding the new found sense-of-urgency pleasantly surprising. For them, Wateen’s advances on the Wimax front that attracted both local and international applause appears to have shook the sleeping providers from their deep slumber and procrastination.

IXP in Pakistan

PTA is soliciting proposals for Consultancy Services on the issue of establishment of local Internet Exchange Points in Pakistan.

The last date of submission of such proposal is around the end of Feb 2008. Let us hope PTA gets good consultants to get them going in the right direction and speed.

In this relation, here is an interesting presentation on IXP by Guarab Raj of SANOG and PCH fame.

Google Zeitgeist Ignores Pakistan?

google-zg.jpg

Update: This has now been fixed. A bunch of thanks to Omar Ansari and Badar Khushnood for doing their bits.

Google remains the barometer for measuring what people are doing on the Internet en mass. Google’s Zeitgeist country-level breakdown page provides a useful (and often funny) view of what are Internet users doing in a given country as a whole.

Somehow, Pakistan has been removed from this page. The entry for Pakistan used to reside at:

http://www.google.com/press/intl-zeitgeist.html#pk

but is not available now. This might be a short hiccup due to some unavailable data or a permanent removal. The later, obviously, is disturbing for us in Pakistan. Heck, even Afghanistan is being considered to be included in the list.

Let us wait for some time and hope we get our trends back at the page.

PTA gears up for IX and Peering Initiative

It comes as a stress reliever to read that PTA is finally inching towards pushing the local Internet industry towards a saner state where local traffic gets cleared locally without wasting the countries foreign exchange and without costings the end users hundreds of useless milliseconds of RTT delays.

PTA has issued an RFP that seeks consultation services on the topic of local Internet exchanges and peering points. I am not sure what direct role can PTA play in private peering as it is mostly a two-party arrangement for their own respective good with little intervention required by any third party. However, the IX domain will greatly benefit from PTA exerting its role and responsibility in bringing major players on-board.

Also, the move is going to have a direct financial impact on the top-of-the-chain IP bandwidth providers like PTCL and TW who currently do not discriminate between local and transit bandwidth and make money for both types of the bandwidths alike. With IX infrastructures in place, customer IP requirements for local needs will drop down in the short term but, as a rule, IX infrastructure will promote the overall appetite of the industry for more transit bandwidth as a whole.

Let’s hope for the best.

Pakistan’s Persistent ccTLD Pains

The painful topic of .pk ccTLD vis-a-vis Pakistan and its fledging ICT boom has been discussed on this blog in the past. Right now, an active debate is taking place on the same topic at Pakistan ICT Policy Monitor list here (yahoo ID required).

Nvu - Urdu Support

Nvu, the open source WYSIWYG web editor now supports Urdu, thanks to CRULP.

We are pleased to announce the release of the Urdu Nvu Windows Installer developed by the Pakistan Country Component of PAN Localization Project (funded by the IDRC) at the Center for Research in Urdu Language Processing (CRULP), National University of Computer and Emerging Sciences ( NUCES).

Nvu is an open-source, multi-platform, complete web authoring system featuring WYSIWYG editing of pages and integrated file management via FTP, which can be used for easy and quick content development. The current release of the Nvu localization includes the Urdu Nvu installer for Windows, which has it’s GUI in Urdu. Work to be done for future releases includes changing the layout direction of Urdu Nvu to right-to-left.   For download and installation details, please go to Urdu Nvu Windows Installer.

Quality of Local Tech Reporting

The quality of the technology related journalism in the local press has been questionable for obvious reasons. Having a number of good friends in many local media outfits, I can say with confidence that none of them have any dedicated technology reporters or journalists. This excludes those who actually work for technology magazines like Spider and Netmag. This lack of technology reporters results in reports that are poor at best and grossly incorrect at worst.

Consider, for example, this news item in today’s The News International. The report starts off with an incorrect title - calling MNP a PTCL issue rather than a PTA issue. That is not all, the report actually presents the scenario as if the MNP thing was some wire that suddenly got snapped and ‘has failed’. Using the words fail or failed repeatedly, the reports gives an impression as if the failure has been officially concluded by someone and that the feature is about to be taken back.

Quite misleading if you see how some of the companies are actively using MNP to their advantage.

A better reporting would have shed lights on both success and problems of MNP and would have talked about as to how the unawareness amongst the subscribers and incorrect or unavailable subscriber documentation are major problems in wide adoption of MNP.

The Annoyance Spread

autopilot profitPTCL has quietly enabled a voice mail service on high revenue land line customers without seeking their consent. It is a clear bid to make revenue on unsuccessful (due to no answer or busy state) calls. This has widely been reported across the press and in the local telecom blogosphere. The process of disabling the answering service has also been published at various forums.

But this is all we already know. However, as we recover from the long Eid and 18th October tragedy and business gets back in full swing, the annoyance is now starting to show its real spread.

Most businesses get a telephone bill more than Rs 1,400 a month - the minimum amount arbitrarily set by PTCL to have the answering service enabled. Most of the business phone lines are often busy and have lots of customers call to these places all the time. With the ‘annoyance’ in place, each time someone calls the number, he hears a useless voice mail prompt (which, interestingly, is useless in a multi-user environment - voice mail services are always personal services) and gets charged for.

With millions of ‘engaged calls’ now turning into ‘matured calls’ (for the purpose of billing), this is proving to be a unique/ugliest idea (depending on which side of the fence you are) that plays on the muscles of PTCL’s might and the helplessness of the consumers.

PakistanTelecom & Economy Indicators

Amir Rajput has posted an interesting analysis of the ‘Telecommunication Indicators’ recently published by PTA. The figures (economic_growth.pdf) in the analysis conclude that most of the economic growth being recorded in Pakistan is attributed to the Telecom sector.

Wateen’s Wireless Service

Shakeel Ahmed, friend and a regular contributor at TGP, has the following clip and quick information to share about Wateen’s wireless service in Lahore. The video clip shows a sneak peek by way of the synchronization process of the Motorolla CPE.

CPE was installed in DHA Lahore and has one ethernet + voice port on it. Download speed is around 120-130KBps with next hop latency around 15-20ms.

You can find some previous discussion on the wireless service by Wateen at TGP archives.

More Subs than ‘02 voters!

Pakistan now has 70 million mobile subscribers . This is more than the 67 million registered voters (population above 18 years of age) as of the 2002 general elections (see page 7 of the statistics report [pdf] of the ECP). This, at least in theory, means that the 2007 elections, if held as scheduled, will see every voter carrying a cellular phone.

It seems logical that just this factor can have a significant impact on Pakistan’s politics - at least in terms of the urban votes. So why does carrying a phone by every voter mean anything to our politics? Consider this:

  • People are now talking to each other more than ever - between newer and remotest of the places.
  • The (presumably young and literate) population sent over a billion text messages (just on the Eid day alone) a lot of it containing political contents and opinions
  • Politics is coming of the TV age to enter the world of cellular activism - remember the heat the lawyers community was able to generate with their campaign recently?

Pakistan’s political scene remains ridden with question marks but what is certain that an urban population more aware than ever will be affected by the deep cellular penetration and text messaging. The next elections will have effects of this ‘connected population’ for sure. The smarter of the political lot will take their battle to this new front for the upcoming polls.

Juniper mulling Backoffice in Pakistan

Update: I have been grossly mistaken in putting up this blog post. The company in this report is NOT Juniper networks but a start up called ‘Paxterra’. Paxterra has been formed by a senior Juniper Networks staff who recently left the networking giant to form the new company. The company, among other things, will be getting contractual work from Juniper Networks and intends to get it done locally in Pakistan. So while the headline of this post has proven to be grossly wrong, there is still some original excitement in the news. The confusion was caused because my contact at Juniper Network broke this news to me and the way the dialog progressed, I mistook Paxterra for Juniper. I am sorry. 

p.s: The openings are still there and local Pakistani resources are welcome in this new venture.

Juniper Networks Some senior Juniper Networks’  staff might end up opening a technology back-office in Pakistan. The project, very small right now, can prove to be a great news for the nascent but budding IT and Telecommunication industry of Pakistan.

It is interesting to note that despite considerable sales that Juniper Networks has recently made in the otherwise invisible-on-the-sales-map Pakistan, this is NOT a sales office. Some patriotic and situation-aware Juniper guys have managed to convince the company to have a back end technology office in Pakistan. This is reportedly for the stress testing and other iterative testing jobs for which good engineers are readily available in Pakistan.

If this goes through and continues to grow, from a strategic view point, Pakistan will move upwards the value chain of the BPO business. Let us hope for the best!

Eid Mubarak!

Eid GreetingsA very warm and personal Eid Greetings to all the visitors of this blog.

May this Eid bring all the joys and blessings to you and your loved ones.

Let us remember those around us who are less fortunate and be a source of joy for them too.

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PTCL Plagiarism

ptcl-copy-paste-jobPTCL recently launched a new dial-up Internet service called Phone n Net that will allow direct access to Internet from any PTCL land line telephone connection with the billing to take place along with the monthly bill of PTCL. The service, which made smaller ISPs go obviously nervous, was apparently rushed out before Eid holidays. PTCL, it seems, just felt lazy and copy pasted part of the technical contents from the website of competition World Online (WOL). [See snap shot of the PTCL with its pants down on the right.] Here are the original WOL FAQs. [Credits: Shaheer picked this up and mentioned it in one of his posts at TGP.]

school.jpgEarlier, Rizwan, a visitor of this blog, commented that this picture at the PTCL website is also copied from an ad in the UK. We are not sure but then there is no reason to rule this out either. Fellow KMB blogger Zainab had recently done a piece on plagiarism in the Pakistani blogosphere but it seems that the practice is just too common in our homeland. And more disturbing than the prevalence of the practice is the lack of any shame associated with this.