PTCL DSL vs ISPs

Pakistan Telecommunication Authority has announced a determination that deals with the complaints of Internet Service Providers of Pakistan with respect to PTCL’s recently launched Broadband Pakistan DSL services.

The determination:

  1. has approved the ring-distance based charging by PTCL for metro circuits needed by DSL operators to carry their traffic from their DSLAMs back to their respective data centers but have asked PTCL to provide an SLA for the service which would be reviewed by the regulator
  2. has denied the ISPs requests to be provided Ethernet connectivity between Exchanges instead of the current non-scalable nXE1 solution available to them
  3. has approved the PTCL line-rent reduction from Rs 217/mo to Rs 150/mo direction future rate changes to be routed via the authority’s approval process
  4. has fallen short of asking PTCL not to counter-offer the existing subscribers of the DSL providers and has advised the parties at arriving at a agreement as to how the providers should handle the DSL churn between themselves
  5. has denied the ISPs’ plea to get access to the shiny new PTCL OFAN and has concluded that only the copper infrastructure of PTCL is up for sharing.
  6. has instructed PTCL to let the operators bring in their copper pair to the PTCL premises to make use of the outside copper plant of PTCL.  Currently, PTCL has highly restrictive practices of not allowing interconnection between operators with each other one or both of whom happen to be co-located at PTCL premises.

The determination is being actively discussed at TGP here.

45 Responses to “PTCL DSL vs ISPs”

  1. Khwaja Naveed Says:

    I want to share my experience of PTCL Broadband service, how PTCL is treating its customers on the ground level.

    I was using Cybernet’s CyberXtreme DSL service for almost 2 years, then after seeing PTCL’s advertisement for its Broadband service; I decided to switch over to this economical service. On 22nd June, 2007 I applied for the service by registering on their Contact Center ‘1236′.

    As a rule, I immediately sent a termination letter to CYBERNET. It took about 15 days for formal processing.

    After numerous follow-up with PTCL, I received my DSL modem on 19th July, 2007. Since then, PTCL staff cannot able to sync my modem. According to technicians, the problem is due to ‘long distance from Exchange to your home’.

    By the way, PTCL don’t have technical experts who can take care of any DSL issues. They even don’t have BERT equipments, for line testing etc. They are taking services ‘informally’ from CYBERNET and Gerry’s staff.

    On exchange end, those are managing broadband services that are not technically aware of DSL technology. They even can’t use computers proficiently.

    I am unable to connect to the DSL broadband service to this date.

    I have received now PTCL Utility bill with not only DSL monthly charges but additional following charges that are all mentioned on the bill, even when I am “NOT” using DSL service:
    1) MONTLY DSL CHARGES: Rs. 1199.00 (256kbps)
    1) LINE RENT- BROADBAND LINE RENT: RS. 174.00
    2) VMS CHARGES- BROADBAND EXCESS CHARGES: RS. 309.42

    PTCL has published on its contact center number “1236″ for all complaints/inquiries but.. They are just agents, registers all your complaints. But no one is taking responsibility; they even can’t tell you who the authorized person for your exchange is.

    I am presently connected with “CONNECT” internet cable service, its pretty good as compare to the DSL service along with their INTRANET service, where one can download any movie/song/game from their portal on local LAN speed. Moreover, I usually get around 54 kbps downloading speed. And the mohtly fee is half of the PTCL’s 256 kbps charges.

  2. Khwaja Naveed Says:

    The downloading speed that mentioned about CONNECT service is around 54KB/sec. Normally you get 30KB/sec on 256kbps DSL connection, if I am not wrong.

  3. Talha Says:

    PTCL DSL is a big huge PIECE OF JUNK.
    They don’t even know what a DSL is..I shifted to PTCL DSL 2 months ago and since then i havn’t been able to use my internet calmly…always sum problems…u need to open the browser half an hour earlier so the router can take its time before it starts working properly…whenever u complain to the higher officials at PTCL the will send a pair of Goofs to the rescue who don’t even know how to use a computer…

  4. Uzair Says:

    Talha,
    I totally agree with you.

  5. Nisar-ul-Haq Says:

    Any body can tell me, which is the best way to access to the internet, i have searched about all isp’s, but no any good service here. rates are too high. tell me with your experince and what are you saying about PTCL Wireles. i am waiting…

  6. waqar Says:

    ahh thnx GOD!
    i m using cyber net! and just ask for termination letter for switching to ptcl DSL. but after reading above comments i cant take rest!
    but wut to do? cyber net says in my phone line data signals are so weak? :(

    go4b also no available in my area …… ahhh i just need internet wut to do ?

  7. waqar Says:

    can u tell me CONNECT URL ?

  8. Rizwan Says:

    It seems to me that PTCL has started to offer the service without proper infrastructure in place. By proper infrastructre i mean the following.

    1 - Have proper gateways or access points setup in core exchanges (ERX’s or Junipers etc)
    2 - Have the bandwidth the back up your claims, DSL is much more demanding in terms of contention.(256k on advert does not mean you can provide it to end user.)
    3- Have peering with guys you will be exchanging data most
    4 - Have some sort of traffic shaping stuff
    5 - Most importantly, have staff from level 3 to CS, who are trained and have the ability to deal with EU problems.

    If you PTCL is missing any of these then i am afraid PK DSL users are in for a service very similar to Dialup or even worst.

    You would expect much better from a company which is the so called top dog for comms in PK.

  9. muhammad nawaz malik Says:

    hi, i am working with Alcatel-Lucent in Saudi Arabia for DSL bradband as configration and testing engineer. I am looking the same job in Pakistan with PTCL.

  10. dr yasir Says:

    well,my experience with PTCL dsl services has been superb,and its superb.i got the connection in a matter of 6-8 days and then technical team visited my home 2-3 times just to reassure the downloading speed.i get a speed of average 60kb/s download and most of the times its around 90-110 kbps..so i love ptcl dsl. :-)

  11. dr yasir Says:

    i would surely recommend it to everyone :-)..may be because i am having no problems whatsoever.i even have a wireless router for WLAN on my laptop..the whole setup is just wow. :-)

  12. Tayyab Adeel Says:

    Hi this is adeel from Karachi-Pak,

    currently i am using Cable DSL Connection with a reputed service provider Namely (Fariya Networks), i was wishing to switch my connectin to PTCL DSL for betterment as well as for faster spped, but by reading the above comments of some existing users i decided not to switch.

  13. Jan - Peshawar Says:

    I subscribed to PTCL’s DSL (512k) recently and thankfully I did not encounter any of the problems mentioned by some of you.
    I was previously using GOL. I discontinued it because of a lingering problem with my DSL landline (PTCL).

    PTCL DSL is extremely highspeed, & I guess have just been very lucky! However, the only potential drawback I see is that I’ve noticed their servicemen & technical staff aren’t as “au fait” as the GOL or other private sector DSL services.
    It’s been more than ten days since I am using my new connection and I have no complaints at all. It works like a whistle

  14. Abdullah Says:

    Its great, if you are getting good services from ptcl broadband but if you are not, getting the connection terminated is also big problem.

    I terminated my 512 k connection because of bad service but even after two months i am getting the charges of dsl in my telephone bill. Aah, it is a real problem to go to various ptcl offices and request “Badshah Log” to please update their system that my connection is terminated. However, no success yet.

    So, whether your connection is working good or bad, dont try to terminate it, otherwise……………. Aah, cant say more…

    Good luck ptcl users.

  15. Fox (Peshawar) Says:

    Bullshit! I ordered 1Mbps unlimited Package of PTCL DSL and the max speed i get is 27KB the exchange is just 1 block away from my place, they promised to fix the problem but they cant..
    bunch of morons and yes they have no qualified technical staff
    or who could hook you up for a solution, already hating it because of its lame speed for which i have to pay over 5K.

  16. Faith Says:

    Wateen is offering wimax and its really fast…

  17. Kashif Says:

    frnds y don’t u give a try to Multinet DSL, as their QoS is excellent .. i don’t find any prob till now.

  18. Faisal Says:

    Hi friends ,

    I read all of the above comments , with respect to my experience i have encountered that its been 2 days i have switched from my gemnet cable services to ptcl broadband and i see a significant difference from it .
    upto now its working good as i have package of 256 for my home and i recieve almost 32KB @ downloader , area incharge of market exchange Hyderabad is very much helpful person but i have figured out another situation that activities are logged . i mean that sounds too much stupid that thing like privacy does not exist even in this giant system . Technical aspects have great importance at their place but what about privacy :) when would we get rid of spys ?????????????????????
    I

  19. Faisal Says:

    place like hyderabad needs to have broadband providers and only in this way we can have better quality of services day by day . With respect to GEMNET i just feel pity on the One man show guy who is running it , he used to block different ports yet getting good amount of money from clients along with a typical limited of bandwidth utilization which is 75MB for per day download … lol .. in this internet era see … i dont know about much about wateen as i did not experience it yet and after reading everyone’s comment here i feel i m lucky to have good part of ptcl service at my area .

  20. Imran Says:

    Seems that people only post a comment when they are complaining about PTCL. I know tons of guys very happy with PTCL dsl right now including me :D

  21. Asim Qureshi Says:

    Well I have worked as a vendor for IPTV, if ure getting connection on old telephone line, i must suggest that buy connection from ONU’s. I made all the IPTV services on ONU’s ready in Quetta, and I must say that it’s far more superior that any competitor, I am basically an optical transmission engineer, and worked on wateen optical transmission also. Well everybody is having his own choice but i bought broadband pakistan

  22. Asif Rizvi Says:

    Well, I agreed all the brainstorming done till now on this thread I guess if you want to choose DSL you must check it out MAX.COM.PK they’ve really cool customer service and after sales also. But in the other hand WATEEN is going to be GIANT in Broadband Future in Pakistan you’ve to pay just 17K rupees for equipment and you’ll get 128KPBS in just 250 rupees per months thats great I’m planning to move on WATEEN soon what you guy z have opinion on that?

  23. Irfan Alvi Says:

    Hi i am from gujranwala.
    Well after reading all the comments and
    experiences about PTCL Broadband by different
    people i think im lucky enough who downloaded
    nearly 4 gb audio & videos ina single month (128kbps)
    with d/l speed varies from 25-40 kbps without any
    problem but still i think in Rs.1200 2GB limit is very
    low offer so for 3 months i would like to Continue with
    PTCL Broadband as its unlimited after that im going
    to switch to Dancom broadband which is DOLS.
    http://www.dols.net.pk Guys to check the offer and avalability
    of DSL in ur area visit this link http://www.mylink.net.pk
    What they Offering looks brilliant.And Plz tell me @dialup
    is PTCL charging a new call after 15 min or all these are
    just rumeours.

  24. Fahd Says:

    hi guyz, i think Orascom Telecom(link DSL) giving best Solution..

    Tariff
    Speed Per Month Volume Per Month Monthly Fees
    256 Kbps UnLimited Rs.1200
    512 Kbps UnLimited Rs.2000
    1 Mbps UnLimited Rs.3900

    http://www.mylink.net.pk/Services/Tariff.aspx

  25. Adeel Says:

    Herelet me clear you guyz about the Wateen Wimax and PTCL Broadband.
    PTCL launched DSL and 85% of there customers are satisfied and happy my self is a user of PTCL DSL and its working superb..yes there were services issuesbut its improving rapidly, even late night at 2:00 i have called at 1236 and the agent lined up with me for 20 mins and fix my problem very professionally.
    About the Wateen i have broght wateen wimax also 512Kbps at Rsaround 6000, i bought it on 17 JAN 08 and till now they didnt come to activate this shit wimax, i have called them hundreds of time email them,even trying to call there ASSHOLE ceo mr tariq. but no action. now in routine i called them and start abusing as much as I can, and there equipment which is 25K of cost with me..
    I also heard these issues with other freinds, Wateen Wimax ispretty failed product..

  26. tanzeel Says:

    salam

    guys check out ptcl new dsl rates..

  27. Saifullah Says:

    I am very much feed up from the ptcl wireless, yet the wateen is providing good offer, but yet not available in the Hyderabad jamshoro.

    Today i saw the new advertisement of the neednet dsl services which is working with collaboration of gemnet. Since i read some of blogs here about gemnet i believed this company is not providing good serverice also. I am feed up to use this wireless thing.

    Is there any one who had used the gemnet dsl, please email me at ckt82@msn.com.

  28. Saifullah Says:

    I am very much feed up from the ptcl wireless, yet the wateen is providing good offer, but yet not available in the Hyderabad jamshoro.

    Today i saw the new advertisement of the neednet dsl services which is working with collaboration of gemnet. Since i read some of blogs here about gemnet i believed this company is not providing good serverice also. I am feed up to use this wireless thing.

    Is there any one who had used the gemnet dsl, please let me know at ckt82 at msn.com

  29. Saifullah Says:

    LOL Thanks I didn’t go with WIMAX thing, I’m thinking to switch over my PTCL wireless with gemnet dsl. I am not sure about how they can provide the dsl stuff if i can waste my 5000 and won’t get good speed it won’t be worth to buy it. I am happy with wireless 250kbs :(

  30. Ayaz Says:

    FUCK PTCL DSL and other Products, they are Robbing

  31. A.Razzaq Says:

    i m the user of PTCL dsl service since last 4 month,service was good for few days,now it has worest service as well as if you register ur complain at 1236 or 18,they satisfied u by sending it to concern section,n concern section did not take any action on ur repeated complain,nobody is serious to solve ur problem,even higher authorities also,i m facing sync/unsync problem almost daily n daily i complain but no body take action,,,,,if u wanna dsl then plz plz dont select ptcl,it is bullshit service

  32. sara Says:

    i agreed wid comments of Mr.razzaq same problem facing but they dont care abt my complaint,every body said inshallah it will resolve tomarrow,but that tomorrow never comes

  33. Naeem Says:

    Hi i am from dadyal azad kashmir did i can use wateen wimax out there and how it works what eqvpment i need calle 03455777339or mail chatroh@hotmail.com

  34. Qirat Says:

    HI i’m from Lahore, after reading all the views above thought to share mine tooo.I’m using dsl service of Link Dot Net, their service is quite good but the problem relies on my PTCL Line due to which my DSL Modem hardly synchs with it. But when it synchs the internet speed is quite excellent and there is no issue regarding their service. After lots of complaints about synch issue they have finally answered me that the distance b/w my home and Exchange is quite large due to which I’m facing such problem.

  35. Qirat Says:

    Now I’m planning to move to PTCL DSL Service after terminating Link Dot Net..GOD HELP ME!!!

  36. Naeem Says:

    Hello to all
    i am using sco In ajk shit service of the word no choice

  37. linkdotnet Says:

    I had a very poor experience of Link Dot Net’s DSL connection. Currently they are suffering by “internet disconnection issues”. The connection session automatically expires after every two minutes. So after reading comments about Wateen telecom, I will switch to Wateen telecom. I hope they will provide high speed with no disconnection issues that Link Dot Net has.

    Anyways, I have written a blog post where I have shared my thoughts about poor services by Link Dot Net. You can read this blog at http://linkdotnet.wordpress.com/2008/04/26/link-dot-net-linknet-disconnection-problems/

    Thanks for your attention.

  38. ali Says:

    ZONG unlimited GPRS & Edge pakage for just 460 Rs is totally fraud. it only work in some areas of rawalpindi and karachi. I activated this connection and they said that i can use in lahore cantonment area but 2 weeks passed now and i can only use this one in lahore shadara area thats all. no service in haripur and no service in abbottabad also. they dont answer calls on their 222 helpline. dont ever take zong . a very bad experience… a nightmare.

  39. Arsalan H Says:

    Hey, I’ve heard a lot of comments about Wateen, heres the scope. I just got Wateen like 3 days ago and i had to retrun it yesterday. I would say their staff personnel are pretty good in terms of responding to your queries and problems. I loved Wateen for a bit because of its cheap price for 1 mb connection but the problem i ran into was that the WiMax device lost signals every 5 minutes or so. Even though the connection was fast it made me feel like im using dialup services … so yeah !! other internet connections are more expensive. Im thinking about either PTCL 512 or Linkdot, any suggestions?
    Multi-net like suggested by someone above is good but the prices are too high, why would i go for internet starting from 1500 when i can get a 512 kb connectionn for 1200, better yet an 850 1 mb connection from wateen

  40. Naeem Says:

    http://www.chatroh.page.tl
    vist

  41. Asad (HYDERABAD) Says:

    hello all

    i m using ptcl 1mb and it is absoultely rotten, its not the ptcl but its all my dsl exchange officer, i read above mr.faisal commenting upon hyderabad market exchange dsl officer,

    now let me tell you my experience with him. And for all of you i would like to let you no that ptcl is very good service but the bad fishes are ur dsl exchange officers,
    no other official can bypass them, if you make any complains to aby higher officials the forward it to ur exchange officer and he is the same person u are having problems with

    my problem

    my router automatically drops speed and wont become normal until restarted my line has a little problem but the dsl officer said its voltage problem i use stabilizer but still same problem and he still says same thing and i know its never a problem of voltage (voltage problem do occurs but it restarts ur router but my speed does not drops in this manner) so now who can i speak with when i have a dead end in from of me. the net router when connects at full speed for 1mb it is at 1085kb/s i get downloading speed above 100kb/c and my router doesnt experience any problems at night after, the problem can be with the line but it isnt that bad (and yes on thing more i router even connects just 50kb/s below normal u will recieve a dead speed). When trying to connect my line problem(it has a cross line problem) i mad 6 -7 time complain and every time call from exchange comes telling me that u should try to live with this bec (i dont know y , may be bec it takes a lot of work of checking the whole line although they repaired it from exchange but problem remians in the line)

    So this is all my problem any practical soultion will be highly appreciated and soory for taking ur extended time.

  42. maha Says:

    Hi USman,

    i dont know why your experiance is not good with Linkdotnet ,as i am very much satisfied user and using it’s 2Mb connection in 3900/0 as comapred to better from PTCL as per spped and Amount as well.

  43. Waleed Says:

    LINKdotNET ROCKS man…
    WOHOO i’m using 1mbit Ldn for Rs.2000,
    its awesome and the modem which they provide “aztec” works like a charm. xD
    bus they promised to give 50kb upload on 1mbit package which they failed :( i’m 30kb ul.
    baki download is Imba 122kb/sec :o

  44. ansar bajwa Says:

    Hi i am from Sialkot.
    Well after reading all the comments and
    experiences about PTCL Broadband and other service providers by different
    people i would like to say PTCl Broadband is a chea p one but till when u dis not face a problem.its technical support is not confidental as private ISP’s like NETSONLINE which is one of the best who provide customer support.only its rate are a little high.its a company of service concious customers.Wateen is also cheap and high in speed.but still facing signal problen in different localities not all over city.

  45. Harib Says:

    sir last 15 days my internet dsl cable could not be response plz check it 1 my address is 79 b block 2 pechs

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