Can we have a telephone number we can call you when there is an urgent need to do so? Yesterday, a fellow ISP had a problem in their domain record that apparently occurred at PKNIC’s end. The NS glue records were changed. The site disappeared. The emails were not going through. It was a sorry sight to see him ask around everyone about a PKNIC support telephone number they might know about. Of course he was short on luck.
We all know PKNIC doesn’t believe in having a public number to serve its paying customers.
In this era of voice over IP, unified communications, Instant Messaging and cheap (for North American businesses) BPO services, it is hard to believe that one of the core digital era services of an entire country like Pakistan would not have anything besides an email address to serve thousands of customers who are charged a fee for the service.
I am not debating how small or big the PKNIC fee structure is. I know PKNIC serves government and military domains for free (by the way, showing respect for the powerful used to be a shame in the past). I know PKNIC tries to remain democratic in its process development. I know PKNIC pays a lot to its DNS hosting company. We’d ben on these issue before too.
I am just asking one question: Can we have a number to call PKNIC in times of distress?
Last we checked, for business outfits, customers used to be the king. Or did I miss the news about PKNIC changing its status to a charity during the recent past?
PKNIC has been a great service to Pakistan. It was there when not a lot of people knew how essential a service it is for Pakistan and its digital future. Please make a phone number available for your paying customers.
I promise I wont be calling just to say ‘hi’.
An Otherwise Satisfied PKNIC Customer