PTCL Launches Own DSL Operations

PTCL has launched the anticipated DSL services under a confused brand name today. Apparently branded as ‘Broadband Pakistan’, the service seems to be off to a hasty start.

DSL was one area PTCL has largely left to O&M operators (who use the copper infrastructure of PTCL for their DSL services) and to its practically estranged subsidiary of Paknet. The ‘tariff’ page of Paknet has gone 404 probably after PTCL itself took up the DSL business which it announced today.

The sign-up page for new subscribers is broke. The form asks for a city but does not give any option to provide one. The phone number provided on the ‘customer services’ (800-810-999666) does not work and calling it gives you a recording for an erroneous dialing from the very network of PTCL. The ‘online Help’ link is un-clickable.  Presumably a placeholder entry by the webmasters that carried out to the live website. PTCL is looking out for big guns but it seems that for now, they need some good web development team that can deliver a coherent and functional public interface for them.

Keeping the ‘teething problems’ aside, the plans are interesting and suggestive of the future trends the DSL market is going to follow. The base plan starts at 256 kbps so there is no 128 kbps option altogether. No security deposit, no start up fee, free CPE and unified billing.

Readers are requested to share their experience of the service as it becomes available for the rest of us.

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51 Responses to “PTCL Launches Own DSL Operations”

  1. binary-zero Says:

    funny enough but believe me i expect this from PTCL – its a must , if they comeup with ideal webpage+service, i would doubt it that this is PTCL.

  2. Sajjad Says:

    All this seems like a flashback to Japan of 6 years ago. That was when Tokyo Metallic started their DSL services with the PTCL equivalent, NTT, creating all kinds of hurdles for it. Main difference was that the packages started at 256kbps or 512kbps (unlimited) which had increased to about 1.5 or 2Mbps by the time I left.

    Eventually, NTT had no choice but to allow this new technology to spread and even offer its own DSL. I hope the outcome of PTCL’s decision also raises the speeds (as well as quality) that we have been experiencing here, even as service providers.

  3. Tausif Says:

    sighsssssssssssss
    oh GOD , service is available only for islamabad and rawalpindi.

    same blunder

  4. Mukhtar Malik Says:

    I think it is very clasic service
    and get more bussniss in Pakistan

  5. Mukhtar Malik Says:

    Is this service is through all pakistan

  6. Umar Riaz Says:

    On the news paper it says that it is available in twin cities lahore and karachi and “soon” nationwide well they are going to do that i think but its gonna take more than a year in order to reach the whole nation.
    Can you believe this i live in Narowal which is 20 mins away from india and their normal package starts from 1mbps from the month of Feb.
    Why are we so behind them in this field.

  7. Umar Riaz Says:

    CORRECTION ON THE ABOVE COMMENT
    In India the tariff started from Jan instead of Feb and dsl speed ranges from 2mb to 8mb.

  8. NAFASAT Says:

    PTCL IS A LEADING TELECOM COMPANY IN THE PAKISTAN AS WELL AS IN THE WORLD SO PLEASE HOPE FOR THE BEST IN FUTURE THE PACKAGES ARE VERY ECONOMICAL.

  9. Waseem Sindhu Says:

    I’m in contact with PTCL help service (0800-77888) since 20th May.
    In start, they said that the service will be launched in Karachi on 31st May or 1st June, but now they say that it will be started very **soon** and the “soon” do not have any defination in PTCL dictionary and they don’t want to explain exactly when this service will be started in Karachi.

    I’m currently using CyberNET 128kbps (2GB volume) which is not enough for me 😦 so i’m eagrly waiting for PTCL’s 512kbps 🙂

    I hope we’ll hear good news very very **soon**.

  10. Ozair Says:

    Is it shared connection or dedicated??????????????

  11. Saadia Anwar Says:

    I have had the same experience with the PTCL DSL that i had a few years back when i wanted to get a new telephone connection. Two calls asking for address and no show in the past 10 days of application. First time i applied through the net then got no response. Then dialed their 0800 number telling me to call up 1236 then the lady at 1236 told me they don’t have my application in the system, so i had apply again through this lady. Then two calls and no show but the funny thing is each time the guy told me “larkay ko aana hai raasta samjha dain”. Maybe i have forgotten my own home address.

  12. Umar Grewal Says:

    hy well guys its been long time but the thing is we really need min. 1Meg Broadband in pak reason is that we r already in mid of 2007 but no attention for God sake do some thng guys dun spend money on ur other shitts sorry to say …Thats all guys CIAO…!

  13. farzal Says:

    online order .. order confirmation in 24 hours .. installation in 48 hours at 10pm (that was the only time I was available, so they bend over backwards to service me).

    on 256kbps package, speed is consistently over 200kbps

    this is for Karachi .. Garden Exchange

  14. Saqib Says:

    well its funny but truth PTCL DSL is not working mean my phone line distance is more then 5 km infact i am using nexlinks and dencom same in my office and they dont mind about any distence so moral of this ptcl dsl joke is this kay
    “Tuwaday Ray Laray Tay Munday Ray Knwaray “

  15. zaineeeeee@yahoo.com Says:

    Dear All rates are feasible, but there is a technical error i.e Working temperature is for ZTE modem(DSL Equipment)is 40c…..?in PTCL there is no check for technical feasibility about any vendor deal..?it means to use ZTE modem u must have AC room…

  16. Hammad Says:

    Well I have a PTCL 256K connection and its been a month since im using it. In the start it was fine. In a 256K connection you expect atleast a minimum of 50 – 60 K of download speed. In the start I got around 40 – 50Kbps speed for a regular download and I was satisfied with the performance. P2P, FTP all was there but suddently after a week or so the connection started giving jerks and sometimes even disconnected for one whole day or two. I called the support and they said it was some issue with the Exchange area. Now its working fine again but nothing like what it was a month ago. Now I hardly get 22 – 25Kb of download speed + sometime the net gets disconnected for 5 – 10 minutes without reason. Sometimes when you call the support, there is no answer as they have stopped answering to any complains.

    I hope this gets better soon … as this is not exactly what i expected from PTCL !

  17. Adnan Says:

    Hi,
    Hammad which area do you live in? I need a high speed DSL connection probably 512K or 1M in the PECHS block 3 area. How is the speed in that area for PTCL or Cyber DSL?
    Between Cyber Extreme and PTCL which one is better? Does anyone know if Cyber unlimited? Also is it dedicated or shared? If shared then how many users per connection per 512K? Regarding PTCL I have heard that it is capped 2GB volume and Cyber is unlimited. Am I right? I would highly appreciate a response or feedback from someone.
    Thanks

  18. shahzada umair Says:

    the concept about the D.S.L. is very nice from the P.T.C.L but the problem is if your telephone have a problem P.T.C.L not solve the technical problem very clearly and show it this problem solved by the 1236 i have a problem in telephone line for 6 month but no P.T.C.L line men are not come even i’m not seen ever the line men in my area.
    1236 gave the method about to changing the setting in moden not changeging the setting in the server this is not a problem but it include in their internal side.

  19. Shafiq Rehman Says:

    I had a very bad experience in using ptcl’s so called “Broadband Internet”

    Problems I am facing are:

    – Disconnect after every 10-30 minutes
    – DSL is synced but IP is not assigning
    – DSL is synced, IP is assigned to my computer but internet is not working
    – Their customer service sucks. I complained many time about these problems, nobody even contacted me.

  20. Asad Abbasi Says:

    Glancing at the comments above, it seems many are unsatisfied by Broadband Pakistan. I, however, am from amongst those that are pretty satisfied.

    Though PTCL could better the technical service and support, the service (speed, downtime etc.) itself could probably not be any better.

    After 4 months of using the 256k volume limited package costing Rs. 1200/-, I just shifted to the unlimited 1Mbps connection. Till date, I have had no downtime, except the first 10 or so days. And even then, PTCL promised the service will pick up… and it did!

    The only thing I see wrong with them is there technical support. Which is still severely lagging, but I know for a fact that they are still phasing over to new standards and technologies, and it will take them some time.

  21. Shabir Ahmad Lal Says:

    Hummmmmmmmm! Tastes Delicious… But. gaining a huge amount of money from all those wanting to join this party.
    Remeber? In the past we had slow speeds but simple tasks could be easily done i.e send e-mail, read news online, search etc. But, now all of a sudden the speed is increased and unlimited packages are being introduced, which on one hand I mean if used Islamicaly is awesome but if not Islamicaly then dear brothers and sisters the government will be responsible on the Day of Judgement.

    May all of us make use of this service to the best of our Islamic ability and, spread Islam and Do Dawah.

    All the Best, Take Care, Keep Smiling

  22. Kamran Ali Says:

    PTCL have very very bad department in there exchange specially in Guldasht-Town Lahore exchange there they have bad connecting devices. wiring is too bad.
    even the current flow in telephone current is bad.
    this is era is of internet but even after 1 year PTCL is failed to launch DSL in Tajpura Housing Scheme Lahore connected with guldasht town exchange.

    Exchange Need To Be Upgrade in very few days as soon as possible.
    They should have to launch DSL in Tajpura Housing Scheme Lahore Cantt.

  23. Kamran Ali Says:

    PTCL have very very bad department on there help services specialy 111-466-466, 111-465-465, and 18 also in there exchange specially in Guldasht-Town Lahore exchange there they have bad connecting devices. wiring is too bad.
    even the current flow in telephone wire is too bad, which cause the reason of bad connectivity in internet services, voice problem etc.
    this is era is of internet is important then any phone but even after 1 year PTCL is failed to launch DSL in Tajpura Housing Scheme Lahore connected with guldasht town exchange.

    Exchange Need To Be Upgrade in very few days as soon as possible.
    They should have to launch DSL in Tajpura Housing Scheme Lahore Cantt.

  24. Ali Says:

    Can u tell about FTp server of PTCL DSL

  25. irfan Says:

    Unlimited Dsl package’s from LINK DSL

    http://www.mylink.net.pk/Services/Tariff.aspx

  26. khurram iqbal Says:

    salam all

    right now i am here in norway and i m using broadband provided by telenor(they calll thelenoor in norsk )

    and its speed is 54 mbps

    i hope our country reaches there some day . but i need a connection at my home in rawalpindi … do u suggest me plz that can i go for ptcl brodband or some thing else
    allah hafiz

  27. faisal aziz Says:

    i am an Electyrical engineer and Seeking a job opportunity in a progressive, challenging and professional environment where I could play an important leading role in the progress of the organization and could also enhance my knowledge and learning.
     Internship in Telecommunication company pakistan (where I have gain a lot of experience in DSL installation , configuration ,and fault persistance etc/ewsd/mdf/etc) .

  28. Waseem Says:

    No………………. MultiNET DSL is best…….they are providing a fast solution on RF, Fiber as well, just try it.

  29. Yasir Says:

    My new broadband DSL connection from PTCL was configured on March 04, 2008. However I am continuously facing some problems regarding speed and downloading.

    I am complaining since March 05, 2008 to their customer support number 1236.

    1. Customer relation officers note the complaint and said, “we will pass your complaint to our technical team and they will contact you” but no one has contacted us till to date

    2. Call transferred to technical department and they always suggest changing proffered and alternate DNS server addresses, and when they know that, by changing DNS server addresses the problem is still there they said, “Our team will visit your premises and solve the problem” but no one has visited till to date and the problem is still there.

    My connection is 2MB (2048 kbps) but the speed which I am receiving is between 300 – 500 kbps. Also I am unable to download any thing from the internet even though most of the time I am unable to receive my emails with attachments.

    I am also unable to complain on 18, by pressing automatic method it says that the number is incorrect and by pressing operator there was a long hold and after 20 or 30 minutes line dropped.

    I think they will never resolve my issues.

  30. Jameel Says:

    PTCL is worst servicve no customer support bull shit….

  31. Soon to be ex-ptcl cusstomer Says:

    Have complained to them more than 6 times. Incompetent Customer Service Reps gave excuses and blamed router then line then server then again line then me for not telling them what was the fault, and she was senior technical support itchycutie. I wonder what juniors are like?

    WTH???

  32. jamil ahmed Says:

    Sorry to say, tht the whole management of PTCL is not paying attention to their job. The DE of Rawalpindi Cantt exchange do not lestening the complaint rather referred to Mr Zahid (Ph# 051=5567800). this gentleman was contacted, but he said that he was not Mr Zahid. I againain contacted to DE but his telephone No 5510028 was not replied. I had complaint for that No. to 18, who told me that the number is closed temporarily.
    I tried to contact GM Canatt Exchange PTC but could not suceed to contact.
    I had got DSL connection on 21 April 2008. Since then I used to complaint daily. but the management intentionally do not rectifying the fault. However the Billing Depart of PTCL is very efficient who prepare the bill on 9th June 2008 and deliver to the consumer on 17 June 2008 at 1700 hours. The connection was installed on Tel No 051-5111103.
    JAB AWE KA AWA HEE BIGRRA HUWA HO TAU SHAKAYAT KIS SE KEE JAI.
    IS MULK KA ALLAH HI HAFIZ HAI

  33. Majid Saleem Says:

    We hardly need DSL in Narowal, PTCL should do something for it.I am from Narowal- Sialkot region , we have almost every basic facility over here but internet service is not satisfactory as it should be.I have herad that PTCL has taken a remarkable step in this behalf and is intended to provide BROADBAND in all over the country,I,ll be very happy if they,ll consider my city the next for this sake.We r waiting here and hope to be fufilled our demand. pls pls pls….PLEASE

  34. Abdul Sami Says:

    ABDUL SAMI
    COMPANY: AVA ELECTRICAL WORKS “ACCOUNTANT COMPUTER OPERATOR” EXPERIENCE TIME JUNE 2006 TO 2008. I WORKING FOR PTCL
    THANKS
    CONTACT NO. 8369668-03332407728-03132005136

  35. lun Says:

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    lun lun lun lun lun
    services lula

  36. masood Says:

    ptcl wallo nay jab bhi bhan chudwani hoti hai tab aik new packege dete hain and the packeges are for chudwai 512 min 1199 for students 833 Rs
    unlimited 4999 not for students

  37. tahir Raza Says:

    It is very speedy service and through it we can do more which we wants.
    but there was no service in hazro(Attock).
    plz.install the service in hazro.

  38. tahir Raza Says:

    we are waitingggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg

  39. ijaz kramat Says:

    when launch dsl servise in shakargarg

  40. bashoo Says:

    my net connection time to time disconnects and does not show website everything is ok in my knowleg \r\nwebsite dont fully load when websites are opening even google does not fully load so whts the problem is it with the setting or modem{modem four are always on no problem}
    or somewherelse? ptcl………

  41. bashoo Says:

    my net connection time to time disconnects and does not show website everything is ok in my knowleg \r\nwebsite dont fully load when websites are opening even google does not fully load so whts the problem is it with the setting or modem{modem four are always on no problem}
    or somewherelse?

  42. Web Development Pakistan Says:

    PTCL DSL service is nice …. i am also using it and till now, i haven’t got any complain …..

  43. adil Says:

    SIR

    MEAE NOWSHERA PHONE NOMBER 0923611741
    GE SE ME INTRENET ON AUR 3 4 MEANET KIA BIATE OF HO GEIA

  44. Cyru Says:

    PTCl service is very useful but sometime it shows problem, during raining weather, it does not work.

  45. Desk Antiques Says:

    most broadband services are crappy, they can’t maintain high data transfer rates :-:

  46. moman khan Says:

    moman khan 04237723891

  47. moman khan Says:

    55555555555555555555555555555555555555

  48. azeem Says:

    aaaaaaaaaaaaaaaaaaaaaa


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