DSL was one area PTCL has largely left to O&M operators (who use the copper infrastructure of PTCL for their DSL services) and to its practically estranged subsidiary of Paknet. The ‘tariff’ page of Paknet has gone 404 probably after PTCL itself took up the DSL business which it announced today.
The sign-up page for new subscribers is broke. The form asks for a city but does not give any option to provide one. The phone number provided on the ‘customer services’ (800-810-999666) does not work and calling it gives you a recording for an erroneous dialing from the very network of PTCL. The ‘online Help’ link is un-clickable. Presumably a placeholder entry by the webmasters that carried out to the live website. PTCL is looking out for big guns but it seems that for now, they need some good web development team that can deliver a coherent and functional public interface for them.
Keeping the ‘teething problems’ aside, the plans are interesting and suggestive of the future trends the DSL market is going to follow. The base plan starts at 256 kbps so there is no 128 kbps option altogether. No security deposit, no start up fee, free CPE and unified billing.
Readers are requested to share their experience of the service as it becomes available for the rest of us.